ITC stands for Imperial Tobacco Company of India Limited, headquartered in Kolkata. ITC Hotel Kolkata is the third biggest business in the hospitality industry in the country and is a part of ITC Limited Group.
The organization became operational in the year 1975, with its first hotel inaugurated in Chennai. Currently, ITC runs more than 100 hotels across more than 70 locations. About 3900 hotel employees work under ITC.
The company’s vision is to sustain its position as a valuable organization through best performance and creating value for the economy and stakeholders. Its mission is to create the capability to generate wealth and deliver higher value to stakeholders.
There can be several reasons why should hotels employee applies for ITC Hotel Kolkata. The company has been a recipient of several awards including the Employees Choice Award and the Best CEO award in 2022.
The company provides several employee benefits such as job training, health benefits, food and transport, soft skill development, team events, cafeteria services, child care service, education support, gym, wellness programs, relocation support, and a work-from-home facility.
The company also pays competitive compensation compared to the industry standard. The company is committed to the professional growth and career development of its workforce.
Benefits of Working at ITC Hotel Kolkata
Working for ITC Hotel Kolkata, one can expect several benefits, these can include
- Competitive Compensation: The company provides above-average compensation compared to industry standards like 8.7L/annum for Area Executives and 5.1L/annum for Sales Officers. This is higher than the salary paid by Grand Hotels.
- Health Benefits: The employees are given health insurance and dental insurance coverage for themselves and their defendant family members.
- Wellness Programs: ITC Hotel Kolkata offers several activities to promote wellness among employees such as mental health awareness, work-life balance support, and paid vacations. This is similar to the programs offered by Oberoi, Taj, and Radisson Hotels.
- Opportunities for professional development: Hotel Employees are given on job training, soft skill training and education support that allows professional growth and career development. These programs are the best in industry standards, comparable to The Hyatt and Oberoi.
- Transportation Facilities: Employees can opt for pick-up and drop facilities to and from their residences to reduce their worry about transport.
- Cafeteria: Just like the best companies in the hospitality industry, ITC Hotel Kolkata boasts a large and well-equipped cafeteria for employees. The food is healthy and is also provided at a cheaper rate for the employees.
- Child Care: Child care services are given to employees who are working parents. This is a service not provided by most companies.
- Relocation Support: To help employees who are relocating to other countries, ITC gives them a relocation support in the form of financial aid, bonus, and help to find a place to stay.
Comparison To Other Hotel Chains
JW Marriott
The average salary given to a manager is about 4 L/annum, which is lesser than the average salary given by ITC Hotel Kolkata.
They however provide a larger range of health benefits like vision insurance, disability insurance, accidental dismemberment or death insurance and severance pay apart from the life insurance and dental insurance.
They have wellness programs like yoga and meditation. However their wellness programs are lesser than that of ITC. Marriott also provides several opportunities for self development through various training programs, workshops and education supports which are not comparable to that of ITC. Like most other companies they provide free transportation and has cafeteria facilities in the premises.
Hyatt Group
The average managerial salary is about 5 L/annum. The only health benefit that Hyatt gives is a health insurance for the employees and their families.
Additionally there is no specific wellness programs either. Although there is access to a fully equipped gymnasium. Like ITC, the company also provides child care support, education assistance, soft skills training, relocation support and work from home opportunities.
It also provides free food options unlike ITC. The company also places a high importance towards employee development through skills development.
Oberoi
The average salary for the managers is about 8.6 L/year, similar to that of ITC Hotel Kolkata. The company does not provide a Larne number of health benefits like ITC, apart from the health insurance. No special or dedicated wellness programs are there for the employees.
It does however have a well equipped gymnasium, like most other companies. For skills development and career growth, the company also gives education assistance, skills training and on job training comparable to that of ITC.
Similarly there is also providence for free transportation, free food and cafetria access. Employees here too are given the option to work from home.
Taj Group
The average salary for the management here is about 5.4 L/year. This is close to industry average but lesser than ITC. The employee benefits of Taj is similar to that of ITC Hotels, with the additional benefit of free food.
However, the company does have several wellness programs that the constantly develop to ensure best physical and mental health. There are regular screening for the employees that is done free of cost. The international relocation bonus given by Taj group is also very attractive.
Employee Training and Development
ITC Hotel Kolkata has a constant focus towards the continuous development of the skills and competencies of the workforce. There are various programs for employee training in the ITC hotel:
On-Job Training: The employees are given on job training on market-relevant skills. Here the employees can learn and develop professional competencies while earning from the job.
Soft Skills Training: ITC Hotel Kolkata gives a strong emphasis on soft skills like communication skills, presentation skills, time management skills, teamworking, leadership skills, problem-solving skills, and interpersonal skills through specialized workshops and classes.
Education Assistance: ITC encourages its employees to continuously develop their education. They give financial support to various courses in hospitality management along with leaves for exam preparations.
This increases the affordability of the employees to enroll in various courses that can develop their professional education, skills, and competencies.
International Relocation and Exposure: ITC believes that it is important to constantly increase the exposure of employees. As a part of the vision, the company also provides international projects and work options for employees.
They also give a good relocation bonus and assistance for accommodations to make the process of transit smoother and more comfortable for the employees.
Employee Wellbeing and Work-life Balance
ITC places a strong emphasis on the health and wellbeing of its human resources.
Flexible Working Hours: Employees can actually select which working hours are best suited for them and the company tries to allocate the job timings accordingly.
This flexibility of the working hours also allows the employees to schedule their day and week properly and therefore better balance their professional and personal commitments.
Wellness Programs: There are programs on mental health, healthy lifestyle, substance abuse, diabetes, and cardiovascular disease to develop the awareness of the employees. The programs are designed to motivate employees to maintain a healthy lifestyle.
Screening programs are offered to identify the risks of common diseases. Additionally, health insurance is also provided to cover any medical expenditures for the employees and their dependant families.
Employee Assistance: ITC Hotel Kolkata has strong support systems to assist employees in their day-to-day lives. This includes child services to take of infants and toddlers of the employees while they are at work.
Free transportation facilities are given to travel from home to office. Additionally, access to food is also provided in the cafeteria.
Team Outings: There are regular team events and outings for the employees where they get to spend quality leisure time with their team members outside the workspace.
This also helps in team building, fosters positive team attitude and cohesion among team members, and bridges communication gaps in the team.
ITC Hotel Kolkata Success Stories and Diversity/Inclusion
ITC Hotel Kolkata currently is the third biggest hotel chain in India and operates more than 100 hotels across 70 locations in the country. The company has won the best employee award in 2022.
It has become one of the fastest-growing brands in the hospitality industry. ITC also owns several other famous brands in the industry apart from ITC Hotels, such as Mementos, Welcome Hotel, Park Hotel, Storii, and Welcome Heritage.
The workplace of ITC is known for its diversity and inclusiveness. Operating in the subcontinent where there is a large diversity of people in terms of ethnicity, language, culture, religion, and gender, ITC ensures that all social groups are equally represented within the company’s workforce.
There are strong HRM policies that discourage any form of discrimination against employees and promote diversity. Various cultural events are also celebrated in the organization to encourage cultural inclusiveness.
Employee Satisfaction and Recognition
From 994 employee reviews about ITC Hotel Kolkata at ambitionbox, it can be seen that the employees have given an average of 4 out of 5 stars. A majority of the reviews were highly positive (5 stars and 4 stars).
Some of the major reasons for the positive reviews include job security, skill development, company culture, work-life balance, work satisfaction, benefits & salary, and appraisals & promotion. This indicates a strong level of employee satisfaction.
The company shows a strong appreciation for the efforts of the employees and gives recognition and reward to outstanding performers across various areas like operations, teamwork, leadership, mentoring, administration, lifestyle, training, etc.
There are various recognition programs and incentives that are given to employees to recognize their performance. This includes the best performers, best team players, best team leaders, best managers, best human resource, best communication, best attendance, best team player, best trainer, and best mentor.
Creating a Positive Work Environment
A strong commitment is given by ITC hotel Kolkata to create and maintain a positive workplace. This is reflected by the various awards in workplace safety and ethics that the company received.
ITC Hotel Kolkata uses various ways to promote a positive environment in the workplace. ITC values the importance of helping employees and taking their feedback. It has set up hotel employees help centers that the employees can visit for any help or assistance, including concierge service. The employees can also drop their feedback and grievances there.
ITC gives high importance to the wellbeing of the hotel employees. It uses its multiple wellness programs like mental health, health screening, lifestyle, and diet to promote both mental as well as physical wellbeing of the employees.
The training programs provided by the company are extensive, well-prepared, and useful not only for the job roles but also for professional growth and career development.
The mentorship program also fosters a close working relationship between mentor and mentee and fosters a positive work environment.
A culture of teamwork is given high importance in ITC Hotel Kolkata. This promotes better collaboration and communication while mitigating or avoiding discord and conflicts.
The employees are encouraged to share ideas or take on roles of helping and guiding the team. As a result, the employees develop leadership skills that facilitate professional growth.
The culture of the organization is built around the key values that are the cornerstones of the vision and mission of the company.
These include performance, value creation, and capability development. This helps to create a work culture that is competitive, efficient, and quality oriented.
It also promotes a culture of teamwork where employees gain more opportunities for growth and incentives through teamwork and efficiency. Additionally, it enables better cooperation among employees.
Sustainability and Social Responsibility
ITC Hotels considers sustainability and social responsibility as the bedrock of all their operations. Sustainability is an important concern for ITC hotels and it has taken several initiatives to improve the sustainability activities of the organization.
The company boasts the first 10 hotels with Zero Carbon certification. From the design to the functioning of the hotels, care has been taken to ensure minimal wastage of resources and reduce carbon footprint.
The company received the Leadership in Energy & Environmental Design (LEED) Platinum Certification to prove the efficiency of its sustainable practices. Almost 60% of the energy used by ITC Hotels are generated from a renewable resource.
It is estimated that the carbon footprint the company currently offsets is equivalent to the carbon footprint made from flying across the world 4000 times. Additionally, the company is also working towards the eradication of single-use plastic.
ITC has a variety of social responsibility programs to help in community development, child welfare, education, employment, conservation of natural resources, cultural promotion, agriculture, research, and scientific development.
The foremost focus of the social responsibilities is to eradicate poverty, hunger, and malnutrition; improve access to healthcare and infrastructure, and access to safe and clean drinking water. This shows a strong commitment of ITC toward the welfare of society and the environment.
Community Engagement
An important part of ITC’s business model is strong collaboration in the partnership between multiple stakeholders. The company works closely with target communities and NGOs. They often implement their projects through the NGOs through whom the company interacts with the communities.
The company has implemented numerous programs that are aimed towards community welfare through which it gains brand image and trust.
The company has partnerships with educational, financial, and technological institutions with whom they collaborate from time to time to work in the target communities. The company has a strong presence in rural communities where it is extensively working to improve the livelihoods and wellbeing of the people.
Conclusion
Thus, to answer the question, whether hotels employee should apply for ITC hotel Kolkata, it can be said that there are many reasons that support why applying for ITC Hotel Kolkata can be a good career choice.
The company provides a range of benefits to the employees to motivate them to work with the company.
Extensive training programs and support is given to employees through which they can achieve career growth and development. The company also shows a strong focus on the wellbeing of the employees and encourages work-life balance through multiple wellness programs for employees.
This has helped the company gain several awards that show its credibility as a good employer. Reviews show that the employees of ITC Hotel Kolkata are highly satisfied and the company has several programs to recognize performance. The company also has a positive and safe workplace. lastly, ITC also has a strong commitment towards social and environmental responsibility.
All this being said, the decision of hotel employees to apply for ITC Hotels should be made based on individual career aspirations and alignment of personal values with the company culture. It is also important to consider other factors like job roles, salary, and location before submitting the application.
