Every customer in the hospitality sector ought to be treated like a VIP guest and the hotel staff must be aware of how to treat VIP guest in hotel, since they are the lifeblood of the business. Although excellent customer service is crucial for every organization, the hotel sector is unique in that the product
If this is the first-ever time you want to use the laundry service of the hotel, don’t worry. Laundry services cover the entire process of cleaning, drying and ironing. When staying at any hotel, you definitely want to indulge in the ultimate comfort. Everyone wants to relax and take a break from their daily routine.
What is food order Taking Procedure in hotels? Food order taking in hotels refers to receiving and recording client requests for food items in various resort outlets, including eating places, room providers, or ceremonial dinner facilities. Resort operations must ensure guests’ dining possibilities and necessities are appropriately captured and fulfilled. The food order taking procedure
As a manager, you would want to manage your employees efficiently and ensure that they are all paid fairly, according to the laws. How many hours do they work per day? How many hours do they spend on a particular project, or for a specific client? How many days do they report to work in
Want to know what incentive programs bring for you as a hotel employee? Curious about the various employee incentive programs? Then You have Came to the right place. In this article, you’ll find the answer to all these questions. Read along in detail about the employee incentive programs in Hotels. A company’s ability to succeed
The front office desk is the face of the hotel. It is the point, where the interaction between the clients and Hotel staff takes place regarding inquiry, stay, facilities, and bill settlement. The main transactions between the hotel and the client are the sale of a service or product. These are purely financial transactions. For
Do you know the importance of grooming standards for hotel staff in the hotel industry? Do you know what exactly are the grooming standards within the hospitality sector? Well, grooming standards for the hotel staff are much more than just personal hygiene. It is generally focused on the appearance, style, discipline and posture of the
Imagine a peaceful day where you are sitting at the reception table when a person walks in with a certain query. You greet the person with the utmost generosity and eventually solve his/her query by asking all the right questions, providing solutions and patiently listening to the customer’s nuances. What do you think will be
Welcome to the world of hospitality, where employees’ happiness equals the business’s success! It’s no secret that a positive Hospitality culture is a secret sauce to delivering exceptional guest experiences. When employees feel cherished, motivated, and content, they go above and beyond to ensure every guest feels like royalty. And guess what? Happier guests translate
Hospitality Employee onboarding is just as crucial as screening and interviewing applicants. In corporate success, onboarding is a more important determinant than ongoing efforts to increase retention. Hospitality Onboarding has the power to build or break your team, whether you own or manage a restaurant or work in the hospitality industry. Most hotel struggle to