Around the world People have been moving from one place to another for many years due to various reasons and fulfilling their basic needs for accommodation and food, that’s why the history of food and beverage businesses, mainly accommodation businesses & restaurant services is also a very old process.
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These types of services parallelly develop with the development of food & beverage quality in this modern age. The basic function of this business is to serve quality food as well as beverage to the customer and satisfy their needs.
In this service, customer satisfaction plays an important role. In restaurant services, there are so many key factors that will trigger the value of that particular restaurant looks like customer satisfaction, friendly atmosphere, the hospitality of staff members, variation of food items, the attractive theme of the restaurant, and special offers also attract the customer and the last but not least is food & beverage quality.
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Food cooking quality must be extraordinarily delicious for this service sector is mandatory to grow & survive in the modern global market. The main sector in this service is restaurant service which includes so many types of f&b services like:-
13 Different Types Of Services In The Hotel Industry |F&B Services|
#1- Table Service
This type of food & beverage service is where the guest is seated at a laid-covered table. The waiter should normally address the guest by sir or madam if they recognize the guest then should address by their surname with the title.
The waiter also assists to seat properly as per the total no of persons or any special choice by the guest as well as special attention to be given to the child.
The menu is given or displayed to place orders. The orders are been taken by the staff and served to the guest. During serving the guest orders the waiter maintains a proper understanding of who ordered what type of dishes.
#2- English Service / Family style
Under the table service, English Service/Family style is a part where the food is served on large platters or in large bowls on the table and the guest passes the served food around the table and serves themselves, in certain cases a host may ask the restaurant staff to serve the item properly. This type of service required adjustable dining space to accommodate a small scale of guests at a time. In this service, waiters should not be highly skilled.
#3- French Service
It is a very elaborate and expensive type of service and the service required highly skilled professional waiters & staff as well as chefs to demonstrate their skill by preparing food in front of guests0. The dishes or plates may be placed on the table for a little number of guests but for a large number side table or movable trolley may be used to keep the dishes.
Most of the branded dining restaurants follow this service. The ambiance and interior decoration of the restaurant are maintained in high luxury. All the VVIPs are given this type of service. Under the French Service two types of services:-
- Cart French service where the food is prepared and put together at one side of the table, and guests select the food from the cart. After the setting, the guest’s food is served from right to left.
- Banquet French service where food is served on each guest’s plate from left to right.
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#4- Silver Service
This type of Service is a little bit different from French service. In this case, the soup, main courses, sweets, and other food items are presented on silver dishes. The table is decorated with sterling silverware. To keep the food in the kitchen silver platters are used also.
Silver cutlery & crockery are so expensive that’s why most hotels & restaurants are used electroplated nickel silver. Only a few branded restaurants use silver cutlery, crockery, container & dishes due to large investment & maintenance costs.
The platters are kept is the table side, during the serving the waiter picks the silver platter and presents it in front of the host, and serves to the guest.
#5- American/Pre-Plated Service
This is the most common and widely used food and beverage service. In this service take the orders from the guest in the dining area and it sent to the kitchen via kitchen order ticket. Food is prepared by the chef and pre-plated and then serve to the guests by the server. This process is a little bit faster than other mentioned services and it is mainly used in the coffee shop. There has no proper direction during serving the food.
#6- Russian Service
This service is nearly similar to the French service but this is a little bit faster and less expensive than French service. Display, decoration, and theatrical presentation are one of the major parts of this service. The prepared food is highly garnished and dressed. After presenting the dishes to the guest the waiter portions them and then serve them. This service not required any extra space like French food & beverage services and is normally allotted only one waiter per table.
#7- Cart Services / Gueridon Service
This service mainly used a Gueridon trolley. The food is prepared in the kitchen partially and it is brought to the guest area in a Gueridon trolley which is a portable heating oven to complete the cooking process beside the guest table area due to achieving a special appearance and aroma of food as well as exhibiting showmanship. The Gueridon trolley is a movable trolley with a gas cylinder and more than one burner. The waiter also performs the role of cook partially in this service.
#8- Snack‐bar Service
This type of service is mainly followed in the Bar and Pubs where more than one tall stool is kept in front of the counter so the guest may order the food or especially beverages and eat at the counter itself. In some cases, most of the restaurants are displayed their food items on an LCD screen.
#9- Assisted Service
Nowadays this type of service is most popular than others. When the guest enters the dining area and helps himself to the food & other items from the buffet counter. These services may also help the guest to satisfy their needs properly as well as they also testes all types of items as per his wish and collect any extra items from the counter. Eating may be done either by sitting at the table or standing in the lounge area.
The Assisted Services Buffet Service is commonly known as a self-service, where food & other item are also displayed and properly decorated on the table in the service area. The guests take a plate or cartulary from a stack that is kept at the end of the table and request the waiter to serve the food and in other cases, guests may also serve themselves from the buffet table.
Presentation & decoration of food may play an important role in the buffet sector. Staff should consistently keep the container full. The cooking process maintains separately from the buffet area. In the present scenario, most banquets maintain this process for any kind of large gathering or party, or marriage ceremony.
#10- Self-Service
In this type of service guests entire to the buffet or food court and are required to help themselves. The customer picks up food as per his needs from the buffet. Payment is made either before the food pickup or after the completion of the food is picked up.
#11- Cafeteria Service
This types of service usually maintain in the canteens of colleges, industrial sectors, office premises, and hospital premises. To provide quick service menu is fixed and displayed on a large screen. Guests buy the coupon from the counter in advance and show it to the counter waiter and then they serve the required items.
The food is served pre-plated with the cutlery and handed over to the guest directly. The cafeteria may also accrue a large area or small area depending on that particular organization’s staff volume. Entry to such a cafeteria may also be restricted to that organization’s employees only.
The food quality is kept in the average range as the pricing is not so high and the decoration & food presentation process is not mandatory in this types of service.
#12- Single Point Service
In this Type of F&B Services, guests first select the order of food and beverages as per requirement and pays for their order over the counter and from the same counter they receive the food. There may be a dining area or not. Most autonomous food counters adopt this type of service. There are so many types of services that play an important role under this single point service likes-
Take Away Service is where customers order & receive the food & beverage from the counter and eat in an adjacent or preferable eating area in other cases customers order the food from a house or office through an E-commerce operator like Swiggy or Zomato or other food delivery app by mentioning any particular food outlet. Delivery partners collect the food from that particular outlet and deliver it to that customer.
Vending is where customers can get the service from an automatic vending machine. This type of machine is also installed in office premises, hospital premises, or industrial premises only for their employee. Mainly beverages are served by this machine like coffee, tea or juices.
Kiosks are mainly an outstation to provide service to the customers due to peak demand in the prime location. Many of the autonomous outlets provide this kiosk service in their premises to reduce the pressure of a large number of customers at a time.
Such types of services are commonly available in food courts all over the world normally as it is dealt with the normal guest orders, and bill payments as well as the proper communication with the guests to satisfy them. In addition, staff should inform the customers about their best selling products and why they should choose their restaurant over others and right now it is so popular among the young people as they want to explore foods.
Mobile pantry services are so popular now as one can easily place orders from the train during their travel by simply choosing their food options and even they can pay the bill in cash on delivery without facing any problems simply by downloading the application.
#13- Specialized services
It mainly includes food as well as beverage but to be honest it is not meant for such services. It used to help the guests under different circumstances. There are so many kinds of services under this category.
- Tray Services- It has been observed that within the hospitals as well as in aircraft normally tray services are available. In addition, it is also found in trains as well as during the method of home delivery.
- Floor Services– Normally the floor services are quite different from the tray services as it varies from normal tea or coffee production or even in a reputed hotel (normally 5 stars) such type of services are expected all day long. There may be two types of such services full-time as well as partial.
Most of the time, guests used to call the reception for such types of services simply by directly calling them. For this, equipment must be available sufficiently for proper services. In lots of hotels, only breakfast services maintained may be due to their protocols or staff shortenings. Regarding this, when the staff is presenting the food to guests they must be well trained as it affects the customer satisfaction as a whole.
- Lounge Services- The lounge services normally actually include a breakfast of high quality with many options and of course, the position of the lounge must be on the front side because services matter in such an industry to satisfy the customers.
It has been found that in several countries services regarding home delivery of foods are so popular as it saves time for customers used to get the food directly at their home.
Now a day there are many options like rail services where take away as well as normal hotel services are available.
